Refund policy

Effective Date: 12/15/2025

  1. For delivery times, carriers, lost packages and missing items, see our Shipping Policy.

    1. Return and Refund Policy

    This Return and Refund Policy applies to all purchases made through the Blue Sky Yard website located at https://www.blueskyyard.com

    Contact Information
    For questions about returns and refunds, please contact our Customer Service team:

    • Email: info@blueskyyard.com

    • Phone: +1 (888) 835-6051

    • Mailing address: Blue Sky Yard, 1000 Brickell Ave, STE 715 PMB 508, Miami, FL 33131, United States

    • Hours: Monday to Friday, 9 AM to 6 PM Eastern

    Return Eligibility
    Customers in the United States have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason, subject to the conditions outlined below.

    Conditions for Return:

    • Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.

    • Original Packaging: The item must be in the original packaging, with all labels and tags attached.

    • Proof of Purchase: A receipt or proof of purchase is required.

    Return Process

    • Initiating a Return: Email info@blueskyyard.com or call +1 (888) 835-6051 within 30 days of receiving your order. Provide your order number and a detailed reason for the return.

    • Return Authorization: After reviewing your request, we will provide instructions, a Return Merchandise Authorization (RMA) number, and a prepaid shipping label.

    • Preparing Your Return: Pack the item securely in its original packaging with all accessories. Include the return authorization form. Affix the prepaid shipping label.

    • Shipping the Return: Use a trackable courier service. Ship the item within 7 days after receiving the return authorization.

    Return Shipping Costs
    No cost to the customer for return shipping (covered by Blue Sky Yard). Returns because you changed your mind have a 25% restocking fee. There is no restocking fee for items that arrive damaged, defective or wrong.

    Specific Return and Refund Conditions

    • Defective or Damaged Goods: Notify us within 48 hours with photos/videos. We will offer a replacement or full refund, including shipping costs.

    • Incorrect Product Received: Inform us immediately. We will cover return shipping and send the correct product.

    • Product Never Arrived: Contact us if the product doesn’t arrive within the estimated delivery time. If confirmed lost, we will refund or replace.

    • Order Cancellation: Cancel for a full refund if not shipped. If shipped, follow return procedures after delivery.

    Exceptions to the Return Policy
    Non-returnable items:

    • Custom or personalized products

    • Perishable goods (e.g., food, flowers)

    • Intimate/sanitary goods (e.g., underwear, swimwear, personal care items unless unopened)

    • Gift cards and downloadable software

    Refunds

    • Approval: Issued after receiving and inspecting the return.

    • Notification: We’ll email approval/rejection of refund.

    • Condition: Item must meet eligibility criteria.

    • Processing: Refunds issued to original payment method. May take up to 7 days depending on bank/issuer.

    • Partial Refunds: Possible for items not in original condition, damaged, or late returns beyond 30 days.

    Exchanges

    • Eligible if items are defective, damaged, or incorrect.

    • Contact us at info@blueskyyard.com

    • Free exchanges (covered by Blue Sky Yard).

    Timelines

    • Return Window: Report and ship within 30 days of delivery.

    • Processing: Refund processed within 7 days after inspection.

    • Refund Period: May take up to 7 days to appear in your account.

    Legal Rights
    This Return and Refund Policy does not affect your statutory rights under applicable law.

    Questions and Support

    By making a purchase on our Website, you agree to this Return and Refund Policy.